About

IntelePeer’s communications automation platform embeds AI to automate interactions and enhance customer experiences. The Company’s key product is a SmartAgent which sits outside of the contact center and aims to reduce customer interactions that reach live (human) agents. IntelePeer’s blue chip customer base includes 500+ enterprise customers spanning multiple industries. In addition to its contact center solutions, the Company offers SmartOffice (automation tools for knowledge workers) and SmartEngage (outbound voice and SMS marketing campaigns).

Insight & Approach

Vector is a marquee technology investor with considerable experience in evaluating software companies. When IntelePeer was seeking a new partner to help finance its next stage of growth as it rapidly expands into AI, Vector was a natural fit and already had a keen understanding of the business, which equipped it to hit the ground running and close the transaction in an expeditious manner.

Vector Value Add

Vector’s deep software expertise and identification of stable customer cohorts enabled it to underwrite a senior secured term loan against Company’s highly sticky subscription revenue base, which will empower IntelePeer to continue to invest in growth while transitioning to profitability down the line.