About

Founded in 2009 and headquartered in London, CloudSense enables leading customer-centric enterprises worldwide to transform the way they sell, delivering capabilities to efficiently provide seamless one-to-one omnichannel customer experiences. Using CloudSense’s industry-specific platform, organizations can sell more, launch faster, and reduce costs by producing the integrated, digital-first experiences today’s customers expect. Integrating into CRM, ERP, and other systems, the CloudSense Platform provides companies with powerful Commerce SaaS capabilities for sales teams, mobile workforces, service agents, retail, resellers, telephone sales, and customers buying online. Every person benefits from CloudSense’s extensive enterprise functionality in Order Management, CPQ (Configure Price Quote), Pricing Management, Contract Lifecycle Management, eCommerce, and Product Catalog. CloudSense has successful deployments across nearly 100 large global enterprises.

Insight & Approach

Vector believes that many of today’s leading cloud software companies are being built outside of Silicon Valley. Accordingly, in addition to our North American coverage efforts, significant sourcing efforts are made at Vector to discover unique opportunities in SaaS companies founded and headquartered in Europe and Israel. Vector seeks to identify market-leading software products in these geographies, and support operational transformations that build advanced, yet efficient, go-to-market strategies to accelerate growth through capturing increased market share in the U.S., the largest market for enterprise software in the world. Vector identified CloudSense as a rapidly growing and profitable SaaS leader in the multi-channel commerce enablement software segment, and built a strong, collaborative relationship with the co-founders and management team. In November 2017, Vector announced a $77 million investment, the Company’s first significant U.S.-based institutional investment in its history. Vector’s investment and expertise will support the Company’s growth plans in the North American markets and enable continued investment in product innovation. Vector’s investment also supported a partial recapitalization.

Vector Value Add

Vector is collaborating with the CloudSense co-founders and management team to execute their North American growth plans, further strengthen their platform, augment their management team and board, raise their profile in the U.S., and enter targeted new industry verticals for their platform.